Pembroke Telephone's on line support site is still under development. In the meanwhile, please give our Technical Support department a call at 912.653.4000. They are available seven days a week, Monday through Saturday, 7:00 a.m. until 10:00 p.m.; Sunday 8:00 a.m. through 10:00 p.m. You can also send us an email to techsupport@pemtelco.com.